We handle your goods like they are our own and we take great car in handling the goods that you have entrusted to us. While we take every precaution to ensure safe, secure transit it is a reality that sometimes things go wrong. This is when insurance comes into play and the reason we carry $100,000 in Cargo Insurance. We will work with you to resolve any matters that arise.
Most trips are typically completed within 1-3 days of pickup, although it depends on a number of factors. See our u003ca href=u0022/nationwide-service-area-transit-times/u0022 title=u0022u0022u003eService Area and Transit Timesu003c/au003e page.
Transportation reservations should be made in as far advance as possible. Availability may be limited and the sooner you schedule transport, the more likely your spot will be available. We recommend that you reserve transport at least 30 days in advance, but we can provide transport on short notice if schedules and equipment positioning align.
Contact us and let’s discuss the details if you are concerned about your shipment getting too hot or too cold during transit. We can often mitigate these issues and accommodate your requirements.
Yes! We can pickup from and deliver to US Airports and other Ports of Entry, but sometimes it may requires additional coordination depending on the specifics of your shipment.
No. We offer nationwide service, but all origin and destination addresses must be within the Continental USA and we DO NOT cross into Canada or Mexico.
Proper preparation reduces damage risks and helps ensure smooth transport. Here are some tips for shippers on how to prepare cargo for transport:
* Proper Packaging – Use sturdy, appropriate packaging to protect goods. Fragile items should have extra padding, while liquids need leak-proof containers.
* Unitization – Stack items on pallets with the weight evenly distributed weight, if possible, to avoid imbalances and secure with shrink-wrap or banding straps to prevent shifting during handling or transit.
* Weight Distribution – during transport.
* Labeling – Clearly label each pallet with destination addresses, handling instructions, and any necessary hazard labels.
* Documentation – Ensure all documents (BOL, shipping labels, customs paperwork) are accurate and accessible.
We offer the multiple different discounts:
* We have a round-trip discount when both legs of the transport are booked at the same time.
* We have a Frequent Flyer Program that earns a FREE TRIP after 12 trips. A round-trip booking counts as 2 trips!
You can get an Instant Quote or find out more about our Frequent Flyer Program (it also has it’s own FAQ).
All shipments (unless limited for security reasons) will provide LIVE (real-time) GPS tracking while in transit so you while always know the location of your goods. Expedited Service will provide tracking before pickup so you know when to expect us to arrive for pickup.
Depending on the specific vehicle and trailer combination, we have as much as 20-30 linear feet (160-180 square feet of floor space) available to accommodate your shipment. Most of out configurations can handle up to 7,000 lbs of cargo. Is your shipment oddly shaped? Contact us and we will do our best to assist you!
We generally carry the following equipment with us:
* Palletjack
* Cargo straps
* Furniture pads
* Handtruck
Let us know if your shipment needs any additional tools or equipment.
Generally, no. We do not use subcontractors or third-party transporters under normal circumstances. If your cargo requires some special handling and we determine that it makes sense to engage with a third-party for assistance, then you will be advised of this in advance and in writing.
If we determine that the weather is unsafe to drive in, then we will find a safe spot to park and wait until the weather clears up. You will be notified if there is any anticipated impact to the transit schedule.
Fantastic! Contact us and we would be happy to work with you and get you set you up with Client Portal access and figure out what terms are available.
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