We handle your goods like they are our own and we take great car in handling the goods that you have entrusted to us. While we take every precaution to ensure safe, secure transit it is a reality that sometimes things go wrong. This is when insurance comes into play and the reason we carry $100,000 in Cargo Insurance. We will work with you to resolve any matters that arise.
Generally, no. We do not use subcontractors or third-party transporters under normal circumstances. If your cargo requires some special handling and we determine that it makes sense to engage with a third-party for assistance, then you will be advised of this in advance and in writing.
Most trips are typically completed within 1-3 days of pickup, although it depends on a number of factors. See our Service Area and Transit Times page.
Transportation reservations should be made in as far advance as possible. Availability may be limited and the sooner you schedule transport, the more likely your spot will be available. We recommend that you reserve transport at least 30 days in advance, but we can provide transport on short notice if schedules and equipment positioning align.
We offer nationwide service, but all origin and destination addresses must be within the Continental USA. So we do NOT cross into Canada or Mexico. However, we can pickup from and deliver to US Airports and other Ports of Entry, but it requires additional coordination.
Contact us and let’s discuss the details if you are concerned about your shipment getting too hot or too cold during transit. We can often mitigate these issues and accommodate your requirements.
Our rates are based on a multitude of factors, including multiple types of insurance, vehicle and equipment costs, maintenance, wear and tear, empty transit repositioning, regional fuel price variations, employee wages, equipment storage, communications and other backoffice technology costs, and more. We do offer multiple types of discounts as well.
We offer the multiple different discounts:
* We have a multi-pet discounts for pets traveling at the same time.
* We have a round-trip discount when both legs of the transport are booked at the same time.
* We have a Frequent Flyer Program that earns a FREE TRIP after 12 trips and a round-trip booking counts as 2 trips!
You can get an Instant Quote now or find out more about our Frequent Flyer Program.
Unless you have a commercial account with other terms, the default is prepayment. Generally, an initial deposit is paid to reserve your transport date. Other payment options include:
* Single payment in Full
* 3 Easy Payments at 90/60/30 days prior to transport
* We are would be happy to discuss a mutually agreeable custom payment schedule.
We accept many different forms of payment, including most major credit and debit cards. Credit cards will incur an additional 3% processing fee. We recommend Zelle, because it is instant and free! If you prefer ACH Direct Debit, that will incur a 1% processing fee. We do not accept or carry cash. We do not accept Cash On Delivery (COD) terms.
If we need to cancel through no fault of yours, then the invoice amount will be refunded in full (including any transaction fees originally incurred). If you need to cancel, then it is important to communicate the change in plans as soon as you know to maximize flexibility. If you need to reschedule and we can accommodate you, then this can generally be done at no cost. Note that rescheduling does not reset the cancellation window below.
* Cancellations more then 60 days prior to the scheduled pickup date will result in a cancellation fee of $99.
* Cancellations 60-31 days prior to the scheduled pickup will result in a cancellation fee of 33% of the invoice total or $199, whichever is higher.
* Cancellations 1-30 days prior to the scheduled pickup will result in a cancellation fee of 50% of the invoice total or $299, whichever is higher.
* Cancellations less than 24 hours from scheduled pickup will forfeit the invoice total.
If you need to reschedule, then please do so in advance.
We will communicate with you to determine which refund option makes the most sense. Then allow us up to 7 days for us to process your refund. We reserve the right to refund back to the original form of payment (minus any transaction fees incurred) or other means at our discretion, including sending you a physical check or Zelle to save on potential fees. We will send you an email to let you know once that the refund has been processed and how it was processed so that you know how the funds will be refunded to you.
All shipments (unless limited for security reasons) will provide LIVE (real-time) GPS tracking while in transit so you while always know the location of your goods. Expedited Service will provide tracking before pickup so you know when to expect us to arrive for pickup.
If we determine that the weather is unsafe to drive in, then we will find a safe spot to park and wait until the weather clears up. You will be notified if there is any anticipated impact to the transit schedule.
For Live Updates and
Behind-the-Scenes Content!
Talk to us. Because we listen.
